Shipping policy

SHIPPING POLICY

Thank you for shopping with HATRIX.

1. ORDER PROCESSING

Orders will be processed after payment has been successfully confirmed.

Please ensure your name, phone number and delivery address are correct before placing your order.

2. PRE-ORDER ITEMS

Selected HATRIX products are available on a pre-order basis.

For products stated as “Pre-Order”, the estimated processing period is approximately 10–12 working days unless a different period is stated on the product page.

Please note that this is an estimated processing period and does not include courier delivery time.

3. DELIVERY

Once your order is ready, it will be handed over to our appointed courier service for delivery.

Delivery times may vary depending on the destination, courier operations, public holidays and other circumstances beyond our reasonable control.

4. TRACKING

Where tracking is available, customers will receive or be provided with tracking information after the parcel has been shipped.

5. INCORRECT DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery information.

HATRIX will not be responsible for failed or delayed deliveries caused by incorrect or incomplete information provided by the customer.

Additional delivery charges may apply if a parcel needs to be resent.

6. LOST OR DAMAGED PARCELS

If your parcel appears to be lost or arrives damaged, please contact us as soon as possible with your order number and relevant photos or videos.

We will assist in checking the matter with the courier where applicable.

7. CONTACT

For shipping and delivery enquiries:

HATRIX
Operated by KIJANG ARENA SDN. BHD.
201601008534 (1179462-X)

WhatsApp / Phone:
014-846 3488